The Idaho Department of Labor is launching a new claimant portal on Thursday, Nov. 12. The claimant portal is a new, secure online application that claimants use to file for unemployment insurance benefits, file weekly continued claim reports, and view claim information.
Q. What is the new claimant portal?
A. It is a user-friendly Web-based application where claimants manage their unemployment benefits accounts. The updated application offers new features to allow claimants to access information about their unemployment claim and weekly continued claims (now called certifications) online.
Q. Why are we changing? Will this be a better system?
A. Our current system is out-of-date and fragmented. Updating or modifying the program was difficult and costly. The new claimant portal application is built on a platform that can be modified efficiently.
Q. If I am a current claimant do I have to re-register when the new system is up and running?
A. Yes. When you first use the system, you will register with your email address and a new password. You will no longer use your Social Security number and PIN to access our system.
Q. Will there be a tutorial to help with the transition?
A. A user guide and quick guide will be available from the application to help users navigate the new system.
Q. Will my claim information transfer over automatically from the current IdahoWorks program?
A. Yes. All current and previous claim information, certifications and payments, issues, overpayments will be accessible by the claimant.
Q. How different will it be to file a weekly claim?
A. When you file your weekly continued claim report for week ending Nov. 14, you will see the new claimant portal application. You must create a new user account. Once you register and login, you will need to update your profile information. You will be prompted to answer personal identifying questions to verify your identity. At this point, you may enter your weekly continued claim report. Please note that the weekly continued claim report is now called a weekly certification application.
Q. Which Internet browser will the claimant portal be accessible from?
A. Claimant portal will be accessible using nearly any Internet browser including Internet Explorer, Chrome, Firefox, Safari.
Q. Will the claimant portal be available in Spanish?
A. The claimant portal will initially release in English only. However, there are plans to make the entire application available in Spanish soon after the initial deployment.
Q. Will there be an interruption in online unemployment insurance services?
A. Yes. To accommodate the change, our current IdahoWorks program will be unavailable starting at 2 p.m. MST Tuesday, Nov. 10. The claimant portal will be available by 1 p.m. MST Thursday, Nov. 12. The IdahoWorks job search website at IdahoWorks.gov will not be affected.
Q. Will unemployment insurance payments for week ending Nov. 14 be delayed?
A. No.
Q. What will the screen look like on Thursday, Nov. 12?
Q. Can I look for work in the new system?
A. No. The claimant portal is for unemployment insurance applications only. Our job search application is separate. You are required to look for work at IdahoWorks.gov Please click here for additional work search requirement information.
I would like to file an alternate year base claim
Hi Jeffrey. Please call 208 332 8942 and a claim specialist will help you.
What is the web address for the new portal?
You can access Claimant Portal at labor.idaho.gov/claimantportal.
Will change affect claims ending 11-7?
The change will not affect claims ending Nov. 7. If you have questions about your specific claim, please contact a claims specialist at (208) 332-8942.
I was wondering with the changes happening is there any reason why when I check my payment summary its not showing anything for the week ending 11/8, I filed it normal just like I have been but it don’t show me anything.
Hi Rachel. We will have to look your claim up for you. Please contact a claims specialists at (208) 332-8942 or use our click to chat feature found on this web page: http://labor.idaho.gov/dnn/idl/UnemploymentInsurance/UnemploymentBenefits/QuestionsAnswers.aspx
I have not been able to claim at all this week, is there another way?
The system was down for an update on Nov. 11 but you should be to file your weekly report now. This guide should be able to answer your questions about the new system. http://labor.idaho.gov/publications/ClaimantPortal_ContClaim_Instructions.pdf
If you are still unable to file, please contact a claims specialists at (208) 332-8942 or use our click to chat feature found on this web page: http://labor.idaho.gov/dnn/idl/UnemploymentInsurance/UnemploymentBenefits/QuestionsAnswers.aspx
I have Direct Deposit and I did not receive my UI payment today on my Reliacard. Is this due to a change in the system?
The delay may have been because of the systems upgrades or may have been because of the holiday this week. Please contact a claims specialists at (208) 332-8942 or use our click to chat feature found on this web page: http://labor.idaho.gov/dnn/idl/UnemploymentInsurance/UnemploymentBenefits/QuestionsAnswers.aspx
Thanks for making a claim and doing job searches much more difficult!
We’re sorry you’re having difficulties with your claim. Please contact a claims specialists at (208) 332-8942 or use our click to chat feature found on this web page: http://labor.idaho.gov/dnn/idl/UnemploymentInsurance/UnemploymentBenefits/QuestionsAnswers.aspx and we’d be happy to answer your questions.
What if we weren’t able to file for the week ending on Nov. 7th before Tuesday? When the new system is in place, will I still be able to file for that week because I wasn’t able to do so Sunday or Monday before the switch over?
The Claimant Portal is available now. You may now file for the week ending Nov. 7. This guide should be able to answer your questions about the new system. http://labor.idaho.gov/publications/ClaimantPortal_ContClaim_Instructions.pdf
If you are still unable to file, please contact a claim specialist at (208) 332-8942 or use our click to chat feature found on this web page: http://labor.idaho.gov/dnn/idl/UnemploymentInsurance/UnemploymentBenefits/QuestionsAnswers.aspx
I need to file unemployment how come the page is down and what time will it be back up.
The Claimant Portal is available now. If you are unable to file, please contact a claims specialists at (208) 332-8942 or use our click to chat feature found on this web page: http://labor.idaho.gov/dnn/idl/UnemploymentInsurance/UnemploymentBenefits/QuestionsAnswers.aspx
I have not filed my weekly report for Nov 1 – Nov 7.
I tried to file it on Tue 11/10/15 but the system was unavailable (due the this change over)
I plan on filing my report today as soon as the new system is available.
Will it let me file last week’s report?
Hal Bateman 208 524-3411
The Claimant Portal is available now. You may now file for the week ending Nov. 7. This guide should be able to answer your questions about the new system. http://labor.idaho.gov/publications/ClaimantPortal_ContClaim_Instructions.pdf
If you are still unable to file, please contact a claims specialists at (208) 332-8942 or use our click to chat feature found on this web page: http://labor.idaho.gov/dnn/idl/UnemploymentInsurance/UnemploymentBenefits/QuestionsAnswers.aspx
The new portal will not let me file a claim. It won’t let me start a new one nor will it find my old password.
The new Claimant Portal requires an email address for the user name now. This guide should be able to answer your questions about the new system.http://labor.idaho.gov/publications/ClaimantPortal_ContClaim_Instructions.pdf
If you are still unable to file, please contact a claim specialist at (208) 332-8942 or use our click to chat feature found on this web page:http://labor.idaho.gov/dnn/idl/UnemploymentInsurance/UnemploymentBenefits/QuestionsAnswers.aspx
I am still unable to file a claim for week ending 11/07/2015, but was able to file for week ending 11/14/2015. I have called the 208-332-8942 number every day with no success I keep waiting over 30 minutes and then I am told to call back which I continue to do and I also tried the live chat feature and was told no one is available. Please help me to resolve this issue as I was unable to file my certification prior to the system upgrade. Thank you for any assistance I can get.
Charlene, a claims specialist will contact you as soon as possible.
I have spent hours trying to do my profile. Can’t push the icon for your stupid code, no pop up available. I was suppose to recieve a check today for last week but can’t negotiate your site
Mary, a claims specialist will contact you as soon as possible.
Thank you, I continue to attempt to get through on the phone with no response. I don’t want to lose my benefits for the week ending 11/07.
Charlene, a claim specialist will contact you as soon as possible.
I really like the old and simple way much better,,,, I guess I can’t file this week, due to maintenance,,,,,again , job search is done also,,,,, at least I,m on task. thank you
Thank you for your feedback. Please contact us via click to chat (http://labor.idaho.gov/dnn/idl/UnemploymentInsurance/UnemploymentBenefits/QuestionsAnswers.aspx) or call us at 208 332-8942. We are experiencing higher than normal call volumes, but have scheduled extra phone coverage starting this afternoon.
Good Evening,
I am unable to file my weekly claims on my Smart Phone with this new system. Once I get to the page where I can click on the box labeled: File Certification Application I have the information as described, it does not allow me to click through unless I’m on a desk top computer.
Is there a way to get around this or do I need to file my continued weekly claims (entry of 2 + job contacts) on a desk top computer with the new system?
We do not currently have an application for weekly reports to be filed on cell phones. We hope to develop one within the next few years. Please use a laptop or desktop computer. We have Internet access available at each of our local offices (http://labor.idaho.gov/dnn/idl/AboutUs/LocalOfficeDirectory.aspx).
I need help resetting my password I am using internet explorer. I am locked out of mu account an ddo not know my challenges questions
A claim specialist will call you today.
Why can’t my identity be verified? I have had a claim before so I don’t understand why my previous info isn’t linked to my SS number.
We will have a claim specialist call you today.