REVISED: Claimant FAQs about Unemployment Insurance and COVID-19

A previous version of this post contained outdated information. All federal CARES Act unemployment assistance programs, including PUA were discontinued June 19, 2021.  Additional information is available here.

See these unemployment insurance FAQs for how to file and navigate the system.


I have COVID-19 or have been told to quarantine due to COVID-19. I am unable to work, or I am not allowed by my employer to work until my quarantine period is over. Am I eligible for unemployment benefits?

If you are unable to work due to COVID-19, you do not meet the requirements necessary to qualify for benefits.

People eligible for unemployment benefits must be unemployed through no fault of their own and they must be physically and mentally able to work. People with COVID-19 or symptoms of COVID-19 are often not eligible because they are unable to work, or they are on a leave of absence as instructed by their employer.  However, we also recognize every claim is different, as are individual circumstances.  If you wish to file a claim, you may do so. Once your claim is received, we’ll review it for eligibility using the criteria set forth in state law / rule. If you have COVID-19 or symptoms of COVID-19, please do not visit your nearest local office.  Claims may be filed online  or you can call (208) 332-8942 for assistance.

General Unemployment Insurance

I have a pending issue preventing payment. What does that mean?

If your status is “Pending Issue Stopping Payment,” we may need more information to determine if you are eligible for benefits. If a claims representative is not able to resolve the issue without speaking with you, they will contact you by phone or email for additional information to resolve your issue. Please be advised that your issue status on the Claimant Portal takes overnight to reflect resolved issues.

Should I contact the department if I have pending issues on my claim?

No. A claims representative will contact you by phone or email for additional information. It is not necessary for you to call us to have the issue resolved. Continue to file your weekly certifications.

Why does the online benefits application look like it’s unavailable?

If you are applying online using a tablet or phone, please ensure you using Chrome, Edge or Safari browsers. You will not be able to use your phone or tablet if you are using Internet Explorer (IE).

What is the quickest payment method – direct deposit or a bank card?

Your first payment will arrive 5-7 business days earlier if you enroll in direct deposit. View additional payment information here.

How much will I receive in unemployment insurance?

You can access your projected benefit amount online at portal when you submit your unemployment insurance application.

Is it possible to expedite the claims process for claimants with health issues?

No. Claims are generally worked oldest to newest. They are not in order based on need.


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