For Immediate Release: Oct. 23, 2019
Information Contact: Benjamin Earwicker, (208) 344-2873 ext. 4055
The Idaho Human Rights Commission has launched a new Language Access Plan to ensure speakers of all languages, especially individuals with limited English proficiency (LEP), have access to the commission’s processes and services.
Assistance for limited English proficient customers include:
- Bilingual staff: Five commission employees are fluent in Spanish and English and available to assist individuals over the phone or in person during normal business hours.
- Over the phone interpreting: The commission provides customer access to live professional interpreters over the phone for more than 200 languages.
- Written translation: Individuals can request help with interpretation or translating essential documents, which include written materials critical for accessing commission programs and services.
- Materials/brochures: Informational brochures are currently available in English and Spanish.