Jeff Conroy, executive director for St. Vincent De Paul, encourages all of his employees to have a voice in how the company is run.
Jeff shared his principles of operation at the February Partners in Business event in Post Falls. A record number of attendees came to hear him discuss his Vinny University.
New employees at St. Vincent DePaul attend Vinny University which includes a 12-week course inspired by the book, ‘The Disney Way’ by Bill Capodagli and Lynn Jackson. Jeff shared some of the original success principles in the book including ‘having fun.’
After employees complete that course, they move to an 8-week class called “Creating Magic” taken from a book with the same name written by Lee Cockerell. Jeff’s motto is “Don’t be acceptable, be exceptional!”
Jeff’s employees are called ‘team members’ and they have a voice in the operational improvement of the organization. In addition, they have developed their own incentive plans. When problems occur, the issues are brought to the ‘Breakfast Club’ (think tank) for ‘story boarding.’