For Immediate Release: Nov. 19, 2020
Media Contact: Georgia Smith, Georgia.email@example.com
The Idaho Department of Labor has installed new phone software to accommodate the increase in unemployment insurance calls the department has received since the beginning of the COVID-19 pandemic. Starting Monday, claimants needing assistance should call (208) 332-8942. The 800 number will no longer be used.
The department has hired and trained approximately 60 additional staff members to help with the increased unemployment insurance workload. Forty-nine employees will be dedicated to the answering the phones and will be available from 8 a.m.-5 p.m. MT Monday-Friday. Spanish speaking agents will also be available.