FAQ Friday – How do I know if my work search actions are acceptable?

Editor’s note: This article was updated July 5, 2024, to reflect changes to acceptable work search actions. 

If you are unemployed and collecting benefits you are now required to complete and report five (5) work search actions. Not sure what counts as an acceptable action? 

Acceptable actions: 

  • Submitting an application, resume, cover letter or letter of interest to an employer.  
  • Interviewing for a position. Interviewing with an employer who you have used for another action is acceptable.   
  • Getting work search help from the Idaho Department of Labor. Attend an interview preparation class. Participate in a mock interview. Or meet with a staff member one-on-one.  
  • Attending a RESEA Interview. If selected, you must attend this interview to qualify for benefits. You can use this interview as a valid work search action for the week in which it is completed.   
  • Attending a job seeker event such as a job fair, hiring event or employer-sponsored workshop/recruitment activity.  
  • Registering with a staffing service, recruiter or placement agency.   
  • Completing employer-required assessments or tests for a job. Examples include a background check, drug test, civil service exam, eSkills test or typing test.   
  • Marketing yourself to an employer through an elevator pitch, LinkedIn profile or online job board.  
  • Completing a job search assessment like a personality, skills or interests assessment. 

Not acceptable actions: 

  • Emailing or calling an employer to ask if they are hiring or for an application. You must actually apply for this to be a valid action.  
  • Simply asking a business if they are hiring. Calling or visiting a business to ask if they are hiring is not enough to qualify as a work search action. If you find out the employer is hiring and follow up by submitting a resume or application, this would be a work search action.  
  • Searching for work but not finding anything to apply for. Reporting that you haven’t found any job to apply for is not acceptable. Reporting that you failed to apply for any jobs because you don’t qualify for them is also unacceptable.   

If you need help looking for jobs to apply for, go to idahoworks.gov/job_seeker. Set up an account if you have not already done so.  

  • Seeking self-employment or 1099 gig work. You must look for work with an employer who will pay you wages.   
  • Failing to apply as instructed. If you fail to follow application instructions, this action is unacceptable.  

For example, an employer may only accept online applications. If you fail to apply online, you may not use that employer for an action.  

You must also follow up on any job referrals you receive from the Idaho Department of Labor. If you don’t apply for the job, the referral is not an acceptable work search action.   

  • Following up with a past action or repeating employer actions. Repeated actions for the same position are not acceptable. However, it is good practice to check back with employers.   
  • Checking in with a staffing agency. The initial application is acceptable. Repeated follow-ups with the same staffing agency are not acceptable actions.  
  • Contacting your part-time employer or your most recent employer.   
  • Applying for work you are not qualified for. You must have the skills or education to do the job. Otherwise, the application is not an acceptable action. 

Make your actions count 

Call or visit your nearest local office for work search help. We offer many free services, including workshops on specific work search topics. Find all the locations for Labor local and mobile offices at labor.idaho.gov/officedirectory. 

Unemployment references 

Unemployment can be complicated, but we have tools to help you. For more information on your unemployment insurance rights and responsibilities, visit labor.idaho.gov/uitips. 


The Idaho Department of Labor’s unemployment insurance program is funded by the U.S. Department of Labor for SFY24 as part of the Employment and Training Administration Grant (80%) and state/nonfederal funds (20%) totaling $20,717,534.

3 thoughts on “FAQ Friday – How do I know if my work search actions are acceptable?

  1. William Goold

    Excellant post and timely of course. Thanks for the informative comments and information.

  2. Jeff Yousey

    A point this page and the booklet fail to mention is that your sent emails will be used to verify work search contacts meaning the Compliance department will contact you requesting you to forward sent emails you have sent potential employers. If you are using Yahoo mail, there is a good chance that, by default, it will not be setup to save sent emails meaning you will not have the requested information they are looking for. Failure to produce sent emails to employers will result in being denied benefits from unemployment insurance, which I am experiencing now. To avoid these types of problems, use Google’s G-mail as it saves your sent emails by default and gives you the tools to verify work search contacts for the Idaho Department of Labor.

  3. Pingback: FAQ Friday – Why Are Work Search Contacts Required Now? | idaho@work

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