For Immediate Release: March 30, 2020
Information Contact: Georgia Smith, (208) 332-3570 ext. 2102
People are asked to visit Labor website for answers; file for benefits online
Idaho is one of several states across the nation where the surge of newly laid-off workers is overwhelming state unemployment phone systems.
Laid-off workers who need to file for benefits – or have questions about unemployment insurance – should file online or visit the agency website instead of calling the department.
“You do not have to call the department to file a claim. Everything can be done online and most questions can be answered by reviewing the posted material,” said Idaho Department of Labor director Jani Revier. “Our call volume is high and most callers are receiving a busy signal and will not get through.”
Jammed phone lines also prevent the department’s claim specialists from calling out to resolve issues with individual claims. When the department notifies a claimant there is an issue with their claim, the individual needs to wait for an agency claims specialist to call. Continue reading