FAQs About ID.me and Claimant Identity Verification

Who is ID.me?

ID.me is our federally certified partner for secure digital identity verification. ID.me helps make sure you’re you – and not someone pretending to you be you – when you apply for unemployment insurance. Claimants who are sent an email and letter from the Idaho Department of Labor about identity verification are required to verify their identity through the ID.me application, which can be accessed online with a laptop, desktop computer or cell phone.

I received a letter to verify my identity through ID.me, but I did not file a claim. What do I do?

Please email your full name and phone number to fraud@labor.idaho.gov. Please be assured we will stop payments and contact you for additional information if necessary.  You can file a report on the Federal Trade Commission’s (FTC) website about this situation. The FTC can help you recover from identity theft and has resources and information to protect your identity, including credit bureau contact information found here: https://www.identitytheft.gov/Steps

How do I set up an ID.me account?

Go to https://hosted-pages.id.me/idaho-labor and click  the green “Verify with ID.me” button. You can find a step-by-step guide at this link.

How do I verify my identity with ID.me?              

In addition to entering your phone number for a mobile phone verification, you will have the option to either answer questions about your credit history or upload a photo of your government ID. If those methods do not work, you can verify your identity by speaking with an ID.me representative on a video call.

What would happen if I chose not to verify my identity through ID.me?

If you fail to verify your identity through ID.me, your application will have an issue that prevent payment and your benefits will remain denied indefinitely.

I’ve verified my identity through ID.me. What’s next?

ID.me will notify Labor once your identity has been verified. Labor will remove the pending identity verification issue that prevents payment on your claim. Due to the extremely high volume of fraudulent claims filed, please expect a delay in identity verification. The issue resolution process may take between 10 to 20 business days to complete once ID.me successfully verifies your identity. Please continue to check your claimant portal account for payment details. Labor claim representatives are unable to access your ID.me account, help you with the ID.me verification process or tell you where you are in the process. If you have additional questions about ID.me or need further guidance, visit help.id.me.

Continue to submit your weekly certification reports while ID.me is verifying your identity, even if pending issue(s) remain on your Claimant Portal account. The pending issue(s) may be unrelated to the ID.me verification. You will be paid for eligible week(s) claimed once the issue is cleared.

How will I know my identity verification through ID.me was successful?

You will receive a confirmation email to the email listed on your Claimant Portal account. Please note, it may take up to 72 hours to receive this email. Please do not contact Labor for a status update; they do not have access to ID.me verification information.

Does ID.me keep my information secure?           

ID.me uses bank grade security infrastructure and federally compliant information protection practices to safeguard your data.

How does ID.me use my information?  

ID.me never shares user data with third parties unless they receive explicit consent from the user to do so on a case-by-case basis after the user has been appropriately authenticated. In fact, ID.me requires your explicit permission before they send your information to the Idaho Department of Labor.

Why does ID.me ask for my Social Security number?     

ID.me’s verification process requires collecting sensitive pieces of information, such as your Social Security Number (SSN). ID.me needs this information to uniquely identify you, a critical step to prevent impersonation and fraud.

Does this impact my credit score?           

No. When ID.me verifies information about your credit history for your identity verification, it does not impact or hurt your credit report in any way.

Why was my identity verification attempt unsuccessful?             

There are several reasons why an identity verification attempt may be unsuccessful. The information provided to ID.me may not match the authoritative sources used by ID.me for identity verification. Alternatively, a user may have entered incorrect information, or the documents provided do not meet federal digital identity protection guidelines.

Is the ID.me application available in Spanish?

Yes. Find more information here.

I didn’t answer my credit history questions correctly. What do I do next?            

You can verify your identity by uploading a photo of your driver’s license or state ID, passport or passport card. If one of those options does not work, you can verify your identity on a recorded video call with a Trusted Referee – a trained ID.me employee.

ID.me is not processing the photos of my government ID. What should I do?     

When taking a picture of your document, make sure all four corners are visible, turn off your flash to reduce glare, place your document on a dark surface and match the orientation to the document (e.g., use landscape for driver’s licenses). If you’re still experiencing difficulties, look for the “Verify identity on a video call” button to join a video call with a Trusted Referee.

What is a Trusted Referee video call?    

If your self-service identity verification attempt was unsuccessful, you can verify your identity on a recorded video call with a Trusted Referee instead where you present acceptable documentation to verify your identity. You must complete this video call to be verified.

What documents do I need for the Trusted Referee video call?

You will need either two primary IDs or one primary and two secondary IDs. Please go to https://help.id.me/hc/en-us/articles/360017833054 for a list of acceptable documents. Make sure you have these physical documents on hand before joining the video call.

How long does the Trusted Referee video call take?       

Depending on the number of claimants attempting to verify their identity, the Virtual In-Person wait time can vary; however once you join the video call session with an ID.me Trusted Referee, the verification process should take 15 minutes or less.

What should I do if I don’t own a mobile phone with a camera and internet connection?

If you do not have a cell phone or internet access, please visit a local office near you for assistance. Identity verification with ID.me is a one-time event and can be completed on a device that you borrow from a friend/family member or one that is available at a public location, like a library or a local office near you. When using a borrowed device, it’s likely that you will need to verify your identity over a video call with an ID.me Trusted Referee. You will be given the option to “Verify identity on a video call” after your third self-service attempt.

I received an error saying that I have already verified my identity. What should I do?    

This error is usually related to having a duplicate ID.me account. A verified account may already exist for you under a different sign-in, and there can only be one verified user per account created. Try signing into your previously verified ID.me account to continue. If you do not remember verifying your identity or cannot remember your login credentials, please contact ID.me at help.id.me for help.

How do I contact ID.me for assistance?

Please go to help.id.me to submit a request or interact with ID.me’s virtual assistant via chat (click on the chat icon on the bottom right side of the web page). ID.me’s support team is available 24 hours a day, 7 days a week and will respond to your question as soon as possible.

What should I do if I have not verified my identity by the due date listed on my notification and email?

Verify your identity ASAP to remove the stop that has been placed on your claim. You do not need to contact the Labor when you have completed the verification process through ID.me.

What if I have questions about my unemployment insurance claim?

Please visit Labor FAQs or call (208) 332-8942. Please note: Due to the extremely high volume of fraudulent claims filed, expect a delay in identity verification. The issue resolution process may take between 10 to 20 business days to complete once ID.me successfully verifies your identity. Continue to submit your weekly reports. You will be paid for eligible week(s) claimed once the issue is cleared. Please continue to check your claimant portal account for payment details. Please do not leave multiple messages, as it delays other returned calls. ID.me does not process claims or payments.