FAQs About ID.me and Claimant Identity Verification

What is ID.me?

ID.me is the Idaho Department of Labor’s federally certified partner for verifying your identity. The department uses ID.me to prevent fraud and identity thieves from using your information to file for unemployment insurance benefits. Claimants are required to complete the digital ID.me verification process when filing for benefits online at labor.idaho.gov/claimantportal.

UPDATED Oct. 18, 2021: Why do I have to sign in with ID.me just to use Claimant Portal?

The department saw significant attempts by fraudsters to file claims during the COVID-19 pandemic. Because of that, we partnered with ID.me to require a higher identity standard to prevent fraudsters from accessing claims or filing claims on other’s behalf.  As of Oct. 13, we have taken the next step to help make sure your unemployment account is secure by having claimants log in to ID.me every time before accessing Claimant Portal.

UPDATED Oct. 12, 2021: What will I see when I go to the Claimant Portal homepage?

You will see a green button which will direct you to ID.me for your log in. You can follow our tutorial for a step-by-step guide.

UPDATED Oct. 12, 2021: How long will it take me to verify my identity each time I use Claimant Portal?

Once you have an ID.me account, most of the time it should take you just a few minutes. This authentication process is similar to what banks and other businesses use. If you have not signed into ID.me in a while, you may have to upload a new selfie photo or take other steps to verify your identity.

UPDATED Oct. 12, 2021: What if I don’t have a cell phone?

You can borrow a cell phone for the verification process at the Labor office or remote location nearest to you.

What happens if I choose not to verify my identity through ID.me?

  • You will not have access to online services for unemployment insurance.
  • Your weekly certification reports will be processed bi-weekly through the mail.
  • Your payments will be sent bi-weekly to a bank card. Direct deposit will not be an option.

How do I verify my identity with ID.me?              

You will be directed to verify your identity through ID.me. when you log into the Claimant Portal.  Read the directions carefully. Enter your phone number for a mobile phone verification. You will be given the option to answer questions about your credit history or upload a photo of your government ID. Instructions can be viewed here.

What documents do I need for ID.me?              

A list of required documents are available here. Make sure you have these physical documents on hand before joining the video call.

Why was my identity verification unsuccessful?             

There are several reasons why a verification attempt may be unsuccessful.  You may have entered incorrect information, or the documents provided do not meet federal protection guidelines. Please try re-uploading your documents or you can verify your identity on a recorded video call with an ID.me employee. The Department of Labor does not have information regarding your ID.me verification.

ID.me is not processing the photos of my ID. What should I do?     

When taking a picture of your document make sure:

  • All four corners of your document are visible.
  • Your flash is off to reduce glare.
  • Your document is on a dark surface.
  • Your camera orientation matches the document (e.g., use landscape for driver’s licenses).

If you’re still experiencing difficulties, look for the “Verify identity on a video call” button to join a video call with an ID.me employee.

What should I do if I don’t own a cell phone with a camera and internet connection?

If you don’t have a cell phone or internet access, visit a local office near you for assistance. Identity verification with ID.me is a one-time event and can be completed on a device you borrow from a friend, family member or use at a public location, like a library or a local office. When using a borrowed device, it’s likely you will need to verify your identity over a video call with an ID.me Trusted Referee. You will be given the option to “Verify identity on a video call” after your third attempt.

How do I contact ID.me for assistance?

If you’re experiencing difficulties, look for the “Verify identity on a video call” button to join a video call with a ID.me employee. You can also submit a customer support ticket at help.id.me, or use the ID.me chat feature (chat icon is on the lower right side of the ID.me page). ID.me’s support team is available 24 hours a day, 7 days per week. If you experience long wait times, try contacting them outside of regular business hours.

ID.me does not have a phone number to call for help and all customer questions are handled through its website. Here are some resources to help you through the process: